Help & support
Find quick answers below, or reach out — we're happy to help.
Frequently asked questions
- How do I subscribe or pay?
- Open the Subscribe page, choose a plan, and pay via the gateway or your wallet balance. Gift cards top up your wallet.
- Why can't I watch a title?
- Some titles need an active subscription or a rental (PPV). Profiles with an age limit also can't open titles above their rating.
- How do parental controls work?
- Create a Kids profile and set a parental PIN. Raising a profile's age limit or turning off Kids mode requires the PIN.
- How do I manage my devices?
- Your account shows active devices and sessions; you can sign out of any of them from the account area.
Send us a message, suggestion or complaint — we reply as soon as we can.
